They should also propose improvements either at a personal or department level. In particular, leaders should embark on creating important communication lines that allow employees to effectively communicate with their leaders on different issues. Either at a personal or team level, conflicting parties must be able to communicate effectively in solving a given dispute. In their publication, Behfar et al (2008) point out that communication plays a great role in conflict resolution. One of the key strategies is to enhance communication within the organization whereby employee and management teams can voice their concerns on matters affecting job performance. It also results into poor growth and development of an organization. Dissatisfaction of employees as reflected in the case of Chris, does not merely affect the morale and relations with other employees and leaders in a negative way. It is worth noting that an employee and a leader in an organization should work mutually and in harmony so that they can be in line with demands of an organization’s growth and progress. Employees form the most important pillar in an organization since they are directly involved in the execution of policies and promoting quality of the services provided to consumers (Hofmann, 2012).

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